How refunds and returns work
Our team reviews each request carefully to protect product quality, installation standards, and customer satisfaction while maintaining fair processing timelines.
Step 1
Raise your request
Contact our support team with your order number, delivery date, product details, clear photos, and the reason for the return or refund request.
Step 2
Inspection and approval
Approved requests may require remote review, pickup coordination, or physical inspection depending on the item category, size, and reported issue.
Step 3
Refund or replacement
Once approved and verified, eligible refunds are processed to the original payment method or an agreed alternative, while replacement timelines depend on stock and production availability.
Important notes
Non-returnable and special cases
Custom-made furniture, made-to-measure wardrobes, modular kitchens, personalized decor, installed products, clearance items, and items damaged due to misuse, improper handling, or unauthorized installation are generally not eligible for return unless they arrive damaged, defective, or materially different from the confirmed order.
If your order is delivered with visible transit damage, missing parts, or manufacturing defects, please notify us as soon as possible with supporting photos so we can review the issue and advise on repair, replacement, or refund eligibility.
We encourage customers to review product specifications, finishes, dimensions, and customization details carefully before placing an order for bespoke interior products.
Novrisa Interior Support
Approved refunds are typically initiated after successful verification and may take additional banking time to reflect, depending on the payment provider and financial institution involved.